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FORMAL EXPERIENCE // 04 ROLES

FORMALEXPERIENCE

Four formal technology roles across application development, backend systems, delivery leadership, and IT support — each with documented contributions.

SoftwareLeadershipBackendSupport
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TIMELINE // 04 ROLES

Formal role history

Each role is documented with scope, contributions, and the capabilities it evidences. All dates are subject to confirmation from official records.

  1. 01SoftwareFormal

    Pronto Software

    Application Developer Intern

    Dates to confirm

    Contributed to the Pronto Plus support platform, working across the Ruby on Rails/Vue.js stack on service request, ticketing, and notification workflows within an Agile team.

    • Built and maintained features on the Pronto Plus support platform using Ruby on Rails and Vue.js (Vite, Storybook).
    • Worked with MySQL and Docker-based environments for local development and testing.
    • Implemented and fixed service request workflows, ticket management, and notification workflows.
    • Fixed defects and made usability and performance improvements to existing features.
    • Followed GitLab-based team workflows: feature branches, merge requests, code review, and CI/CD.
    • Participated in Agile sprints as part of the development team.

    Stack

    Ruby on RailsVue.jsViteStorybookMySQLDockerREST APIsGitLabCI/CD

    Capability domains

    Backend & Web SystemsApplication Support & ITSM
  2. 02LeadershipFormal

    Gopher Industries

    Project Leader — Secure Shift

    Dates to confirm

    Led an 18-member cross-functional team delivering Secure Shift, a workforce management platform connecting guards, employers, and administrators.

    • Coordinated an 18-member cross-functional team across backend, frontend, mobile, and documentation streams.
    • Owned MVP scoping and system architecture decisions for the Secure Shift platform.
    • Directed Agile delivery, stakeholder alignment, and delivery tracking across the team.
    • Architected core backend modules — Auth, User, Shift, and Messaging — built on Node.js, Express, MongoDB, and JWT authentication.
    • Designed shift acceptance workflows, guard notifications, and role-based dashboard workflows for guards, employers, and admins.

    Stack

    Node.jsExpressMongoDBJWT

    Capability domains

    Backend & Web SystemsAutomation & Integrations
  3. 03BackendFormal

    Chameleon

    Junior Backend Developer

    Dates to confirm

    Built and improved backend features for Chameleon's platform, focused on API reliability and admin panel workflows.

    • Developed backend features using Node.js, Express, and TypeScript with MongoDB as the data layer.
    • Implemented JWT authentication for secure API access.
    • Improved API reliability and performance across existing backend services.
    • Contributed to admin panel workflow improvements.
    • Incorporated peer and mentor feedback into ongoing development work.

    Stack

    Node.jsExpressTypeScriptMongoDBJWT

    Capability domains

    Backend & Web Systems
  4. 04SupportFormal

    NEO Network

    System Support Intern

    Dates to confirm

    Provided Windows-based hardware and software support and endpoint troubleshooting, with a focus on first-call resolution and security compliance.

    • Delivered Windows-based hardware and software troubleshooting and user support.
    • Handled system upgrades and device setup for end users.
    • Produced support documentation to aid first-call resolution and knowledge sharing.
    • Worked within security compliance requirements to maintain reliability and reduce downtime.

    Stack

    Windows

    Capability domains

    Application Support & ITSMMicrosoft & Endpoint

CAPABILITY COVERAGE

Capability matrix

Which formal roles evidence which capability domains. Gaps in this matrix are filled by personal systems and projects in the capabilities section.

Capability matrix showing which of the four formal roles covers each of the eight capability domains.
Capability DomainProntoGopherChameleonNEO
Backend & Web Systems
Cloud-Native & Infrastructure
Application Support & ITSM
Microsoft & Endpoint Environments
CRM & Business Systems
Automation & Integrations
Security & Diagnostics
AI-Assisted Delivery

✓ = domain evidenced by this formal role · · = evidenced by personal systems or not yet documented

EXPERIENCE → SYSTEMS

Role-to-system connections

Formal experience feeds directly into the systems built and documented in the portfolio.

WHAT'S NEXT

Explore the systems built around this experience.

Each system in the portfolio reflects the domains covered across formal roles — backend services, workforce platforms, ITSM, and infrastructure.

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